The alterations of my wedding gown have been giving me ulcers. I am not even doing them! Actually, it is not the alterations, it is the woman.
Let me back up a smidgen.
When I bought the dress from Treasures, they gave me the name of the seamstress that they use. They told me a bustle hook would be included for free, and the girl that sold me the dress said that she could even take out the zipper in the back and replace it with my absolute dream, a lace up back. They gave me her name; (Bobbette) and told me as soon as my dress was paid for they could start the alterations.
I was attending a dress fitting for a friend and she mentioned to Bobbette that I was going to have her do some alterations as well. Bobbette said she could do an impromptu fitting since her next appointment had not shown up yet. She tried to talk me out of the lace up back, and I am so grateful that Katie reminded me that I should do what I want, not what other people want. So I stood my ground and insisted on the lace up back. She took down my information including the date of the wedding and bid us farewell.
About a month later, I started wondering how my dress was and when it would be done so I gave her a call. She sounded very annoyed on the phone and told me that she hadn't even started on my dress because the wedding was still a long way off. That was at the end of May, less than two months to go til the big day. She told me that when I had my appointment for my bridal pictures that I could call her and she would start working on it. I was very unhappy with her customer service and the tone she has on the phone.
I arranged things with the photographer and set a date for the photo shoot and then called Bobbette to let her know when I would need the dress. She was again very rude on the phone and told me to call her back on Monday because she had too much on her mind for that weekend to schedule a fitting with me. I was so frustrated. I felt that she had no reason to treat me with such disrespect and rudeness. I came to the conclusion that I was going to find another seamstress who could do such a major alteration.
I started asking around and found another person that does wedding gown alterations who came with a good referral. After tracking down her phone number, I called her and arranged for a date that I could have a fitting with her. I inquired about her experience replacing zippers with lace up's and was very pleased with her customer service and the way she treated me and spoke to me on the phone.
After I had made an appointment with her, I called up Treasures so that I could inquire about picking up my dress. As soon as I mentioned it to the sales girl who had answered the phone, she handed me over to Bobbette who was, wouldn't you know it, standing right there. Bobbette proceeded to tell me when I could come in for a fitting. I agreed to the day before my fitting with the other girl, and after hanging up, I rationalized that if Bobbette treated me badly again, I would simply ask for the dress right then and there and march out of the dressing room with my head held high. Then I would have a fitting with the other seamstress the next day without anymore wasted time.
At my fitting today, Bobbette was wonderfully nice to me. The lace up back looks wonderful, and all there is left to do is inserting a panel and a bustle hook. I won't even have to try on the dress again, I just have to pick it up in a little over a week. So I bit my tongue about how rude she was and I smiled even when she called me Kristen; and then I walked out the door with the knowledge that my dress would be perfect and I would never have to work with that horrible woman again...
So I guess my dress dilemma is no more. Now if I could just pin down the luncheon details, we would be in good shape...
Let me back up a smidgen.
When I bought the dress from Treasures, they gave me the name of the seamstress that they use. They told me a bustle hook would be included for free, and the girl that sold me the dress said that she could even take out the zipper in the back and replace it with my absolute dream, a lace up back. They gave me her name; (Bobbette) and told me as soon as my dress was paid for they could start the alterations.
I was attending a dress fitting for a friend and she mentioned to Bobbette that I was going to have her do some alterations as well. Bobbette said she could do an impromptu fitting since her next appointment had not shown up yet. She tried to talk me out of the lace up back, and I am so grateful that Katie reminded me that I should do what I want, not what other people want. So I stood my ground and insisted on the lace up back. She took down my information including the date of the wedding and bid us farewell.
About a month later, I started wondering how my dress was and when it would be done so I gave her a call. She sounded very annoyed on the phone and told me that she hadn't even started on my dress because the wedding was still a long way off. That was at the end of May, less than two months to go til the big day. She told me that when I had my appointment for my bridal pictures that I could call her and she would start working on it. I was very unhappy with her customer service and the tone she has on the phone.
I arranged things with the photographer and set a date for the photo shoot and then called Bobbette to let her know when I would need the dress. She was again very rude on the phone and told me to call her back on Monday because she had too much on her mind for that weekend to schedule a fitting with me. I was so frustrated. I felt that she had no reason to treat me with such disrespect and rudeness. I came to the conclusion that I was going to find another seamstress who could do such a major alteration.
I started asking around and found another person that does wedding gown alterations who came with a good referral. After tracking down her phone number, I called her and arranged for a date that I could have a fitting with her. I inquired about her experience replacing zippers with lace up's and was very pleased with her customer service and the way she treated me and spoke to me on the phone.
After I had made an appointment with her, I called up Treasures so that I could inquire about picking up my dress. As soon as I mentioned it to the sales girl who had answered the phone, she handed me over to Bobbette who was, wouldn't you know it, standing right there. Bobbette proceeded to tell me when I could come in for a fitting. I agreed to the day before my fitting with the other girl, and after hanging up, I rationalized that if Bobbette treated me badly again, I would simply ask for the dress right then and there and march out of the dressing room with my head held high. Then I would have a fitting with the other seamstress the next day without anymore wasted time.
At my fitting today, Bobbette was wonderfully nice to me. The lace up back looks wonderful, and all there is left to do is inserting a panel and a bustle hook. I won't even have to try on the dress again, I just have to pick it up in a little over a week. So I bit my tongue about how rude she was and I smiled even when she called me Kristen; and then I walked out the door with the knowledge that my dress would be perfect and I would never have to work with that horrible woman again...
So I guess my dress dilemma is no more. Now if I could just pin down the luncheon details, we would be in good shape...
1 comment:
note to anyone in the future...dont' do business with bobette. her customer service skills suck on the phone, and her seamstress skills are sometimes questionable.
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