Dear UPS

I hate to be the bearer of bad news, but I think your company needs a little work. You see, I had a package addressed to my house. You know, the little white apartment on 14th st? Yes well, when your lovely little delivery man came, he didn't leave the package on my doorstop, he didn't leave the package on my back porch, he didn't leave the package with my neighbor, or even with the manager of the complex. No dear UPS, he didn't leave the package at all, for you see, he insisted that he obtain my signature for the package. Now when he delivered it back to your office on the opposite side of town from me, I called up your company inquiring where my little package was. "You will have to come pick it up" I was told. "Or we can deliver it somewhere else" Well naturally, since I am not at my house 24/7, I was hoping that you could deliver it to my work address. "Yes of course!" came the enthusiastic response. And then I was informed that by changing the address of delivery, it would add $10.00 as a personal delivery fee. I asked politely if you could just bring it to the other UPS office, the one by the mall and on my side of town, "Why certainly!" again, with enthusiasm. But that would also cost $10.00. TO DELIVER TO YOUR OWN OFFICE. A PLACE YOU GO EVERY DAY. I was naturally rather put off by this news. "How ridiculous," I thought. So I asked to speak with one of your UPS supervisors. She was very lovely, this Carly woman, she empathized with me "Yes, that must have been frustrating" she commiserated. And then she told me the exact same thing. Great. So either I had to pay 10.00 extra to have it delivered to my place of work or the other UPS location, or I had to drive to the other end of town to pick up a package that should have been left at my house. You see, UPS this is why I think your company needs a little work. I think you suck. But then again, that is just my humble opinion.
Sincerely
A former customer.